T’s and C’s
Aussie Geeks Pty Ltd, Terms and Conditions of Use
Voice/CLOUDpbx:
1. TERMS OF SERVICE
1.1. These terms of service constitute the agreement between Aussie Geeks Pty Limited (we or us) and the end user (you, your or customer). By activating or using any of the services, you represent that you are authorised to enter into this agreement and that you have read and understood the terms and conditions of this agreement.
1.2. Additional terms may apply to your use of some of our services. If so, we will tell you what those terms are. If there is any conflict between these terms and any additional terms, the additional terms will prevail.
2. OUR SERVICES
2.1. We are not obliged to provide services unless we accept your application. We can decide whether or not to accept any application.
2.2. You understand that the VoIP service is not a traditional phone service and is provided on a best efforts basis. We will use all reasonable endeavours to make our services available to you at all times, however things beyond our control such as power outages or the performance of your IP connection to our service may disrupt the service we provide.
2.3. We support Australian 000 emergency services calls.
2.4. Unless otherwise agreed and supplied by Aussie Geeks, we do not provide or support your third party internet connection. You accept that Aussie Geeks might not be compatible with non-voice communications equipment such as alarms, fax machines, Foxtel and St John Alarms.
2.5. In an event when issues arise with our services or third party services that are supplied by Aussie Geeks, Aussie Geeks will take all steps to ensure action is taken to resolve issues by engaging available resources and engaging any relevant third party providers.
3. CHARGES AND PAYMENT
3.1. To use our payable services you must have a credit balance on your account and agree to use the provided BPAY or Credit Card deposit facilities to deposit a credit balance onto your account and this can be done online at Portal.AussieGeeks.com.au or via Credit Card facility provided by your bank.
3.2. Unless otherwise agreed under contract. We reserve the right to change our rates from time to time and if we increase any rates we will give you as much notice as reasonably possible.
3.3. You are responsible for your account and must pay our charges regardless of whether you or someone else uses those services.
3.4. If you wish to raise a billing dispute you must notify us in email within 30 days of your account being debited or you will be deemed to have waived your right to a refund.
3.5. No refunds will be provided for any unused credit balances. A credit balance for an account that has been inactive for 6 months will be lost.
4. USING OUR SERVICES
4.1. You must use our services in a way that adheres to our Fair Use Policy.
4.2. You must not use our services (or permit our services to be used) in a way that: breaks any laws or infringes anyone’s rights or in a way which is malicious, obscene or offensive.
4.3. You agree to provide us with accurate and correct information so we can provide you with the necessary services or contact you if required from time to time.
4.4. We can suspend or restrict the services we provide you at any time if:
- I) Your account has a negative balance for a period of seven (7) days or greater;
- II) You resell any of our services;
- III) you primarily use our service for inbound calling only;
- IV) you do not use the service sensibly and within our reasonable use guidelines set out in 4.6 below;
- V) we believe that you have breached any of our terms and conditions.
4.5. You shall be liable for all charges and fees arising from the use of your Services account, or Customer Premise Equipment whether authorised or unauthorised.
4.6. Unlimited local and worldwide minutes on Aussie Geeks Pty Ltd plans are available on the basis of reasonable use. If you use the service in a way that is inconsistent with the normal use for your service or plan we may:
- I) monitor and investigate your usage; and
- II) suspend and/or withdraw the Service; or
- III) charge our standard per minute rate for additional calls
4.7. Upon setting up your account with Aussie Geeks, you will be required to set a strong, unique password for easy access to your online account at the Aussie Geeks-operated website. Should you elect to do so, you may change your assigned username and/or password by logging on to the Aussie Geeks-operated website.
4.8. It is your responsibility to maintain the security and confidentiality of your account username and password at all times and you are solely responsible for any liability or damages resulting from your failure to maintain that security and confidentiality and for all activities that occur under your username and password. You must notify us immediately if you believe that your online account with Aussie Geeks has been compromised by unauthorised access. You can reset your password or we can do this for you. All password resets will be sent only via email to the authorised contact email nominated on your account.
4.9. You must keep secure any PIN number which is used by you to access our calling services and ensure that is it not disclosed to any unauthorised person. You must also change your PIN number if we ask you to do so.
4.10. If your service is cancelled, terminated or reallocated you will relinquish and discontinue use of any numbers, voicemail access numbers and/or web portals assigned to you by Aussie Geeks Pty Ltd.
5. PHONE NUMBERS
5.1. Any phone number that we allocate to you does not become your property and does not constitute any transfer of property rights.
5.2. If we need to change your number we will send you notification by email and give you as much notice as possible.
5.3. We can withdraw or terminate any number at any time without liability.
5.4. You may be able to port your Aussie Geeks Pty Ltd number to another service provider. If you wish to do so you must contact the other service provider directly and you will be responsible for completing the Porting requirements of that service provider. We will comply with our obligations under the Terms for Local Number Portability in relation to the porting of your number. You will be responsible for all costs associated with porting the number. A successful port request does not constitute the cancellation of your Aussie Geeks account. If you request to port a phone number(s) away from Aussie Geeks and your request is approved and the phone number(s) released, you will remain responsible for any and all phone number(s) and/or Services you still have with us. You will continue to be responsible for all charges and fees associated with the remaining Services on your account with us until such time as you cancel your Service with us ENTIRELY.
5.5. If your account is inactive for more than six months or cancelled and you have not ported the associated phone number(s), we may at our sole discretion reallocate the number(s) associated with your account.
6. TERM
6.1. We can terminate this agreement, or the provision of any service to you, immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect or misleading information to us.
6.2. We can terminate this agreement, or the provision of any service to you, if your account is inactive for three months or longer. Inactive may include no calling activity and/or no payments made into the account. Where accounts are terminated for inactivity, numbers attached to that account cannot be ported away from Aussie Geeks in accordance with 5.5 above.
6.3. We can terminate this agreement, or the provision of any service to you, if your account is unpaid for seven (7) days or longer. Accounts are Suspended for a period of seven (7) days, and where payment is not received within a subsequent seven (7) days, the account will be terminated for non-payment. Where accounts are terminated for non-payment, these can be reactivated only when payment is made in full to cover any negative balance. A reactivation charge of $50.00 may be applied to your account. In addition, numbers attached to that account cannot be ported away from Aussie Geeks in accordance with 5.5 above.
6.4. If this agreement is terminated for any breach or misuse of the service, you are not entitled to a refund for any credit balances on your account, unless agreed otherwise.
6.5. In order to terminate your service or account in full, you must complete our online Cancellation Form and agree to our Cancellation Policy. You will be required to pay ALL outstanding fees and other charges associated with the account that was cancelled.
7. LIABILITY
7.1. We exclude all of our liability to you in connection with us providing services to you or failing to provide services to you. Without limiting this, we are not liable to you (and nor are any of our officers, employees, contractors or agents liable to you):
- I) if any communication is intercepted, not properly transmitted or received;
- II) for any disruptions or delays with the use of our services;
- III) for any incompatibility with other services;
- IV) if any software we supply does not operate properly; and
- V) For any equipment or network failures.
7.2. We are not liable to you for any fault in, delay or non-provision of services which is caused by an event beyond our reasonable control.
7.3. If you use another service provider during any period when our service is not fully operational, we are not liable to pay any amount you are charged by that service provider.
7.4. You acknowledge that no third party whose network or services we use to supply services to you (nor any officer, employee, contractor or agent of such third party) is in any way liable to you in connection with our services.
7.5. Nothing in this clause limits any rights you have under the Consumer Guarantees Act.
8. PRIVACY
8.1. We will collect personal information from customers to provide and provision services, including but not limited to name, physical address, email address, contact phone number and credit card information.
8.2. Any personal information we collect is kept at our offices. You are entitled to see any information we hold about you, although you must pay our reasonable charge for making it available.
8.3. Except where we provide private encrypted links, when transmitting voice and other communications via the public internet and third party networks we are not liable for any lack of privacy with the service.
9. CHANGING THESE TERMS
9.1. We can change these terms from time to time by altering the version available on the Aussie Geeks website at www.AussieGeeks.com.au.
10. NOTICES
10.1. Aussie Geeks
will communicate with you primarily via email. Notices to you will be sent to the email address specified by you during sign up for service or as subsequently specified by you as your contact email address in your Aussie Geeks online account. We may also obtain personal information from your use of our services.
10.2. If your contact email address changes you must update your Aussie Geeks online account with new details as soon as possible.
10.3 You agree that sending a message to your contact email address is the agreed means of providing notification. Notifications include information about the service, billing, changes to services and other information. You are required to read any email sent to your contact email address in a timely manner to avoid any potential disruption to your service.
11. OTHER MATTERS
11.1. These terms are to be interpreted in accordance with the laws of the Supreme Court of Victoria. Any dispute regarding the provision of our services under these terms is to be determined Supreme Court of Victoria.
11.2. You must not assign your rights under this agreement. We can transfer our rights and obligations under this agreement to anyone else. We will notify you if we do so.
11.3. A delay in exercising any right is not a waiver of that right. A failure to exercise a right on any occasion does not prevent any subsequent exercise of that right.
Number Porting:
- Number porting is usually free
Number porting, carried out in usual business hours, is free if successful.
Special fees and charges are set out in the Price Book
In the rare event that a port fails, the customer will be charged a rejection fee. The customer will also be charged if they choose to cancel or reverse the port, if they choose to have numbers ported outside of normal hours, or where the number needs to be ported from a third-party service provider, or where the customer requests an emergency return.
Number hosting charged separately
Number hosting fees will apply if a customer chooses to keep more numbers than are allowed for in their voice or fax plan inclusion.
Emergency Calling
Aussie Geeks numbers are delivered via VoIP. This relies on an active, stable internet connection and an active power socket. Where the internet connection is unstable or power is unreliable, customers may experience outages or service disruption. Therefore, Aussie Geeks cannot guarantee faultless emergency call services.
Calls to Emergency Services ‘000’ may not work at all times. For example, a (VoIP) call cannot be made when the mains power is out or when the Internet is down. Emergency service operators are also unable to identify your physical location so you will need to inform them.
This limitation is easy to overcome! We recommend that you keep a mobile available for calling emergency services in the rare case of power outage or internet unavailability.
General Porting Terms & Conditions
Porting can only take place once the Business Number Porting Form has been submitted. It should be completed by a person who is the authorised representative for your Aussie Geeks account. The porting request is valid for 90 days after the signatory date.
It is your responsibility to ensure that all information provided on the number porting application matches the information held by your current service provider. Your current service provider may reject the port request if the information you provide is incorrect or does not match the data held by them.
If the port is a standalone (Cat A) number, it is your responsibility to ensure that no dependant services (ADSL, Fax/Duet etc) are using the phone line associated with the number to be ported. The presence of these services will cause the port to fail.
Only your telephone number will be ported to Aussie Geeks. Porting may result in the loss of any dependant services using the phone line associated with the number to be ported.
Aussie Geeks provides no guarantee that we can port your telephone number from your current Service Provider. A porting request may be rejected for any of the reasons stated in the Local Number Portability Code (C540), which is available on the ACMA website.
You are responsible for settling your financial account with your current Service Provider if you owe them outstanding contractual obligations and costs. Aussie Geeks is not liable for any such costs.
Till the time the number is ported to Aussie Geeks, communication about the number needs to be done to the holding carrier.
Aussie Geeks aren’t responsible for consequential loss
You must not deactivate your existing service when porting. Telephone numbers can only be ported while active.
You must not make any changes to your existing service once the porting request is submitted.
You can only cancel your porting request up to 24 hours before the Electronic Cutover Advice is sent to your current Service Provider, which will be on or after the cutover date (Aussie Geeks will advise you of thise date).
In the event of a port, withdrawal or reversal, Aussie Geeks is not responsible for any period of outage of the service or features of your current service or any value-added service provided by your current Service Provider.
Aussie Geeks provides no guarantee that the telephone number will be ported within any specified timeframe.
If you wish to port your telephone number from Aussie Geeks to another Service Provider, then you must contact the other provider.
Internet Services:
STANDARD AGREEMENT
These Terms & Conditions of Broadband Service form part of an agreement (“Agreement”) between Aussie Geeks, (’Aussie Geeks’, ‘we’, ‘us’, ‘our’) and each of its customers (“you”, “your”, or “Customer”). Aussie Geeks General Terms and Conditions posted on the Aussie Geeks website form part of this Agreement and if you are a business customer, Aussie Geeks Business Service Terms & Conditions posted on the Aussie Geeks website also form part of this Agreement. Together these documents are called the ‘Agreement.’ This Agreement governs both the Service and any devices (customer premises equipment), such as a modem, an adaptor, or any other IP connection device, (“Device” or “Equipment”) used in conjunction with this Service. By activating the Service, you acknowledge that you have read and understand, and you agree, to the terms and conditions of this Agreement, and you represent that you are of legal age to enter this Agreement and become bound by its terms.
General Broadband Service Availability & Provision
I) We agree to supply you the Service only in geographical region covered by Aussie Geeks broadband service Wholesale suppliers on the conditions that there is network infrastructure and free capacity available and that there is a continuous copper pair available between the customer’s premises and the local exchange.
II) Your application of Service is subject to qualification check during the provisioning process. If we cannot provide the Service, you can cancel the Service order without penalty. See section on “Service Order Cancellation and Refund” below.
III) You acknowledge and accept that we are not obligated to accept your application for the Broadband Service, and we reserve the right at our sole discretion to accept or reject an application without disclosure of reasons.
IV) If we accept your application, we will endeavour to provide the Service as soon as we can, but cannot guarantee availability and a date of commencement.
V) We rely on you to provide the correct telephone number and address of the premises to which the Service is required. Any incorrect information provided by you may result in delay and/or incorrect installation and you are then liable for cancellation and/or relocation charges.
VI) If we provide the Service, it will be delivered to the network boundary point of the customer premises. The network boundary typically is the first telephone socket in a single dwelling residential home or the main distribution frame, MDF in a business premises or multi storey building. You are responsible for any cabling work required beyond the network boundary in terms of installation, maintenance and repairs. For NBN FTTP, NBN Fixed Wireless, NBN HFC and FTTN (where a passive network termination device is applicable) services, the network boundary point is to the NBN network termination device.
VII) You are fully responsible for contacting your existing service provider and make the necessary arrangements in terms of contractual commitments and/or break disconnection fees & charges etc for the existing telephone services, DSL services and NBN services, if applicable.
VIII) To apply for ADSL or ADSL2+ BroadbandService, you must be the holder of the current telephone service account. By completing the service application form, you have given us permission to install our Service on your telephone line and you warrant that this requirement has been met.
IX) You may include Aussie Geeks broadband phone VoIP service as part of the Broadband Service. While we endeavour to provide the best possible service quality, the VoIP service is not a standard telephony service and should not be relied on for emergency 000 call communications. The VoIP service may be disrupted if there is a power failure at your premises.
X) If the balance of the account reaches zero or below, customers cannot use the VoIP and Broadband Services for making outgoing 000 emergency calls, to other MNF nor to normal telephony users until the account is restored above zero. The exception is when the customer is on post-paid service.
Naked ADSL2+ Broadband
I) This Service requires you to sacrifice your existing Telstra telephone number and line which must be active without any incompatible elements such as Complex Service or Incompatible Spectrum Shared Service when you submit your application to acquire broadband Service from us. Once we have converted your telephone line to our Service, you will permanently lose your Telstra telephone number and line as well as any services associated with it. These services may include Back to Base Alarms, EFTPOS, Dial-up services and Pay TV etc. Aussie Geeks will not able to return the Telstra number and line to you once the line has been sacrificed for naked ADSL2+ service.
II) After a customer has placed an on-line order via the Aussie Geeks website using the customer’s existing phone number, Aussie Geeks staff will call the customer to verify and confirm the order. The customer may cancel the order at this point and is entitled to a full refund.
III) This clause is not applicable for a new service using the customer’s address.
ADSL or ADSL2+ Broadband
I) The Service requires you to provide your existing Telstra telephone number and line which must be active without any incompatible elements such as Complex Service or Incompatible Spectrum Shared Service when you submit your application to acquire the Service from us. Once we have installed our Service on your telephone line, you will keep your existing telephone number and line as well as any services associated with it. These may include Back to Base Alarms, EFTPOS, Dial-up services and Pay TV etc. You will still be liable for any telephone line charges from your existing telephone service provider
II) In order to keep our Service running, you must keep your telephone service and line active with your current telephone service provider. Terminating, or changing your existing telephone account or service with your provider will cause your ADSL or ADSL2+ service to be disconnected immediately. If the customer managed to re-connect their telephone service, Aussie Geeks may assist customer to reinstate the ADSL or ADSL2+ Service via Aussie Geeks’s wholesale supplier but we will not guarantee the outcome. Customer must notify Aussie Geeks within 2 business days to request for service reinstatement.
III) If the service cannot be reinstated for any reason, an early termination fee may apply and customer will have to pay for full service installation fee again to reconnect the service. Refer to specific service critical information summaries for termination fee amount.
IV) ADSL customer may change ADSL speed between 256kbps/64kbps, 512kbps/128kbps, 1500kbps/286kbps and 8192kbps/384kbps in accordance to Aussie Geeks advertised ADSL plan. Customer must contact Aussie Geeks to modify the service speed and may take 3 business days to complete. Change Service Speed fee will apply.
Equipment/Device Hire
I) Some Aussie Geeks plans include hire fees for standard phone/modem within the price of the plan. The hirer agrees to pay the Aussie Geeks hire fee specified as per the contract, which includes any applicable GST. For higher end devices which may not be included in plan, additional recurring fees can be included if hirer decides to go for them.
NBN Broadband
I) You are authorised to request the NBN service at the address and will be able to physically attend for installation if necessary. You will accept all liability and charges.
II) All our NBN services do not support battery backup and Priority Assistance and are not intended for end users who have medical and/or security alarms. Where NBN Network Termination Device is provided as part of the Service, it will be connected to a standard Power Supply, i.e. no optional battery backup. This means your voice and data services will be temporarily unavailable for the duration of the power outage.
III) The installation of FTTB/N/C services will result in permanent disconnection of the current voiceband service (e.g. PSTN), non-voiceband service (e.g. DSL service) and existing ancillary services/devices relying on copper-line telecommunication at your premises. You will need to check with your device/service manufacturer or provider to see if the device is NBN compatible. If you request to install a FTTC service in your premise located in a multiple dwelling unit building, you consent to the use of the internal copper cabling pass the MDF to reach a Telecommunications Outlet in your premises. For FTTC service installation associated with bringing (porting) your existing phone number to Aussie Geeks Voice over IP service, you must proactively contact Aussie Geeks Service Delivery Team to confirm the service connection on the connection date. Failure to notify Aussie Geeks before 8:30am the day after connection date can result in your number being lost.
IV) There may be a slight interruption to your new HFC service during the installation of your nbn™ supplied equipment, if you have existing pay TV or cable internet services.
Broadband Service Order Cancellation & Refund
I) If you no longer wish to continue with the Service order, you must be the applicant of the order and notify Aussie Geeks within 3 business days, or before the end of the cooling off period if one applies, from the time you submit your order. An order cancellation fee will apply where cooling off period is not applicable.
II) If the customer cancels an order at the point after it has been submitted by Aussie Geeks to its wholesale provider, and it is due to be completed, the customer is required to pay for the installation and contract termination fees as well as the courier cost to return the equipment to Aussie Geeks office provided that the equipment has not been damaged or tampered with in any form. The customer is also required to pay a re-stocking fee of 20% to the value of the equipment.
III) If the service ordered is cancelled as a result of circumstances attributable to you before the service start date, you must pay Aussie Geeks all infrastructure and installation costs incurred by us in connection with preparation to supply the service to you.
IV) If Aussie Geeks’s wholesale supplier fails to provide the Service for whatever reasons after an order has been placed, the customer will pay for the courier cost to return the equipment to Aussie Geeks and is entitled to a full refund without paying any re-stocking fee.
V) Other cancellation rights are set out in the General Terms and Conditions.
Broadband Service Maintenance
I) Before you report any service faults to Aussie Geeks, you must take all reasonable steps to ensure the faults are not caused by or attributed to Aussie Geeks. Customers may be liable for a Call Out charge if subsequent investigation by Aussie Geeks or its authorised wholesale supplier shows the faults lie beyond the Network Boundary Point (NBP) or the Main Distribution Frame (MDF).
II) You must provide all reasonable assistance to enable Aussie Geeks personnel or its supplier’s personnel, to investigate and, where applicable, repair faults. The assistance includes appropriate and timely access to customer’s premises up to the Network Boundary Point (NBP) or Main Distribution Frame (MDF), dependent on the premises type. You may be liable for a Call Out charge if such accesses were denied.
III) You agree to waive the application of the Customer Service Guarantee prescribed under the Telecommunications Act 1997.
Service Relocation
I) If you are on contract and move to another dwelling or location, you will pay a relocation fee and continues the contract if the Service is available at the new location.
II) If there is no coverage at your new address, we will not be able to relocate your Aussie Geeks broadband service and will have to cancel it. You will be charged the early termination fee.
Service Installation
I) We will notify you of the Service Activation via email address provided by you on the application form.
II) If Aussie Geeks or its supplier’s personnel are required to visit your premises to connect the service, you must provide appropriate and timely access to your Network Boundary Point (NBP) or Main Distribution Frame (MDF), dependent on the premises type. You may be liable to a Call Out charge if such accesses were denied.
III) You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own service contractor to rectify this. Aussie Geeks or its supplier only deliver the service up to the Network Boundary Point (NBP) or Main Distribution Frame (MDF).
IV) We do not provide hardware or software installation of the Broadband Service at your premises. You may either install yourself or request assistance from professionals to complete the installation. You are responsible for any installation costs incurred.
Equipment
We will provide the Service to you with the equipment supplied by us. You may subscribe the Service with your own equipment, (BYO). Aussie Geeks are under no obligation to provide the Service to you if you do not purchase the equipment from us. Even though you may be able to purchase the equipment on the open market, the equipment supplied by us have been optimised and configured to work with the Aussie Geeks Service to deliver the best possible quality. We will only provide technical support to the equipment supplied by us and are not responsible for the equipment purchased by you from third parties.
Use of Service
I) You must not use or permit any use of the Service:
1. To transmit any defamatory, abusive, menacing, threatening, harassing or illegal material or any unsolicited material of an offensive, obscene or indecent nature or otherwise contrary to law or any applicable code of conduct;
2. In any manner which constitutes a violation or infringement of any duty or obligation on contract or tort or otherwise, to any third party; or
3. In, or in relation to, the commission of an offence against any applicable law.
II) You must not use the service to create, use or distribute tools designed for compromising the security of Aussie Geeks’s network or any communications over that network.
III) You are responsible for all usage charges in respect of the use of the Services whether or not such usage was authorized by you because it is your responsibility to maintain the security of the means of access to the services and ensure unauthorized use does not occur. Information about security tools is available on the Aussie Geeks website.
Service Speed
I) The service speed is dependent on numerous factors, including the length, gauge and quality of the local wire that connects your premises to the exchange. As we have no control over these external factors, we do not guarantee to customers that you will be able to obtain the maximum theoretical speed.
II) For ADSL2+and naked ADSL, a speed of 1.5Mb/s is considered as an acceptable standard and no investigation will be undertaken by Aussie Geeks if the speed of the service reaches or exceeds 1.5Mb/s
III) Due to the complexity of issues involved, Aussie Geeks requires up to 30 working days to investigate customer’s complaint that the speed of ADSL2+ or naked DSL service is less than 1.5Mb/s. During the investigation period, Aussie Geeks will not change the customer’s service status, e.g. suspension until the investigation has been completed and the results are known.
IV) NBN speed tiers indicate a denoted maximum port speed provided by NBN Co. The actual speed you can achieve could vary due to a number of factors, such as equipment used at your premises; the nature, quality and length of the connection to, and signal reception (including any interference within building cabling or prevailing radio conditions) at or affecting the relevant premises; the number of simultaneous end users using the network; the source and type of content being downloaded by the end-user; the distance from the node; the quality of the copper network and etc. Therefore, Aussie Geeks does NOT guarantee you can get the denoted maximum port speed at your premises.
Data Usage Allowance
Each Aussie Geeks Service Plan provides a maximum data usage that can be used during a billing month. At the start of each billing month, the data allowance is set to zero and all traffic is counted towards the monthly usage allowances which are split between peak and off peak periods. The timing of the peak and off peak periods is specified in each Service Plan. Any unused data allowances for any given billing month cannot be rolled over for use in subsequent billing months.
Shaping
Once the data allowances have been used up for the billing month, if you subscribe to a residential plan, your broadband service will be shaped for both upstream and downstream traffic and will remain shaped until the commencement of the next billing period. If you subscribe to a business plan, the excess data will be charged in accordance with Aussie Geeks pricing schedule or specific service critical information summaries. There is no shaping in unlimited Aussie Geeks NBN plans but they are subject to fair use policy.
Service Charges & Billing
I) You must pay the Service Charges as selected by you in the Service application form submitted by you. The relevant fees and charges are specified in the Aussie Geeks Pricing Schedule or specific service critical information summaries
II) The Service Charge will start from the time the device is despatched by us to you;
III) We will bill you for the charges of the Service in accordance with the billing cycle specified in the Pricing Schedule;
IV) We will send an invoice to you electronically to the email address nominated by you. We do not provide paper copy invoice.
V) If you have disputes with some charges, you must pay the undisputed amounts of the invoice on the due date.